Privacy Policy

We act as an intermediary between you and the ICHANCY platform. We collect, verify and pass your data to the operator only to the extent needed to open your account, verify your identity, process your financial transactions and support you. We do not own or operate the gaming or betting systems ourselves.

If you have concerns or would like further information about how ICHANCY PLUS handles your personal information, you can contact our Data Protection Officer at dpo@ichancyplus.com. For data handled by the platform operator, you may also contact the ICHANCY Data Protection Officer at dpo@ichancy.com.

You provide this information when setting up an account, placing bets and using our services. It is required to give you access to certain parts of our website and related services. This data is collected when you:

This information is also required for billing purposes and for the protection of minors. You can amend and update it by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below, chief among them the platform operator ICHANCY.

ICHANCY PLUS strives to make our website as user friendly as possible and easy to find on the internet. We collect data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language used, software crash reports and type of browser used. This information is essential for the provision and quality of our services.

ICHANCY PLUS uses cookies to ensure our website works efficiently and to enhance your visits to our platforms. Further information can be found in our Cookie Policy.

We use your personal information in a range of ways that fall into the following categories:

We use your personal information to enable you to use our websites, to set up your account on the ICHANCY platform, to participate in the online casino and betting, and to provide you with customer service assistance. To provide our products and services, we share your information with the platform operator and with external organisations working on our behalf. Further information can be found in the Sharing Information section.

This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don't want your information used in this way, your option is to not use our services and close your account.

ICHANCY PLUS will use your identification document and/or proof of address to check your details in order to protect our users from fraudulent behaviour and to promote responsible gambling.

We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.

We are required to carry out these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities; if you don't want your information used in this way, your option is to not use our services and close your account.

We use your data to monitor and improve the performance of our website on the basis of our legitimate interest, and we ensure that we minimise any impact on your privacy.

You have the 'right to object' to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than managing your cookies this may mean you need to close your account.

If you have given us your consent to do so, we will send you offers and promotions via email, SMS or online. We do not share your information with third parties for them to use for their own marketing.

You have the right to withdraw consent or update your marketing preferences at any time.

If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact support@ichancyplus.com.

If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing dpo@ichancyplus.com and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we've received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take; such a request may also incur an administration cost.

If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the Office of the Information and Data Protection in Curacao, the regulator of the platform we act as an agent for.

You can request us to erase your personal data where there is no compelling reason to continue processing. The request will be reviewed within a maximum of 30 calendar days. This right only applies in certain circumstances; it is not a guaranteed or absolute right.

The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for archiving purposes in the public interest, scientific or historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or for the establishment, exercise or defence of legal claims.

We may disclose your personal data to third parties:

Your data may be processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your personal data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but are not limited to the following:

We understand the importance of security and the techniques needed to secure information. We store all of the personal information we receive directly from you in an encrypted and password protected database residing within our secure network behind active state-of-the-art firewall software. (Our services support SSL Version TLS 1.2 with 256-bit encryption.) We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, ICHANCY PLUS takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete or destroy it.

We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services, or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us.

Our website may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible for their functionality or possible errors; solely the operators of these websites shall be responsible.

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of user behaviour.

Google Analytics (Google Inc.): a web analysis service provided by Google. Google utilises the data collected to track and examine the use of ICHANCY PLUS, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected: Cookies and Usage Data. Place of processing: US — Privacy Policy / Opt out.

The services operate 'AS-IS' and 'AS-AVAILABLE' without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim, that there will be error-free performance regarding the privacy of your personal information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said personal information.

When you play casino slots developed by NetEnt, NetEnt's privacy policy also applies. It can be found at: https://www.netent.com/en/netent-privacy-policy-eu/

If you do not agree with any statements contained within this Privacy Policy, please do not proceed any further on our website.

You have the right to cease using the website at any time; however we may still be legally required to retain some of your personal information.

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.